At Niko Calcs, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a straightforward Returns & Refund Policy to make the process simple and transparent.
Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products must be unused, in their original condition, and in the original packaging.
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Certain items such as personalized, customized, or clearance products may not be eligible for return unless they are defective or damaged upon arrival.
Damaged or Defective Products
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If you receive a defective or damaged item, please contact us within 48 hours of delivery at [email protected] with your order details and supporting photos.
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We will review your request and, if approved, arrange for a replacement or a refund.
Return Process
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Email us at [email protected] with your order number, reason for return, and photos if applicable.
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Our team will provide you with return instructions.
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Customers are responsible for return shipping costs unless the item is defective or damaged upon receipt.
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refunds
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Approved refunds will be processed to the original form of payment.
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Refund processing times may vary but typically take 7–14 business days after the return is approved.
Exchanges
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Exchanges are offered for defective or damaged products only.
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If you wish to exchange an item, please contact us with details, and we will arrange the process.
Non-Returnable Items
The following items cannot be returned or refunded unless defective:
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Personalized or custom-made products
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Clearance or final sale items
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Items damaged due to misuse or neglect
Contact Us
For questions or to initiate a return, please contact us:
Email: [email protected]